Big Option Review

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Consumer Reviews

Hard to deal with this Bigoption.
Asking for refund back my money via email but they seem to be ignored it.
Such a Big Liar.

Dec 7, 2020 – 2 Stars Their Reputation still below PAR.
Clients start showing unsatisfaction of their services.
They even cannot send their representative to defend or answer their wrongdoing or by assuming nothing happen to them.
Even I did send email to them that I want to closed my account and want to withdrawal my account balance 141USD but seem to be they felt reluctant to accept my request. Maybe they scared they might lost their customer?

I was invited by my contact in Singapore to deposit in this option. Johnathan Copper called me later and explain there are hedge fund model which give 17% fixed monthly and trading model that can give up to 50% monthly. Needless to say they will always push for higher deposits.

I choose the trading model and Roger Wilson attended to me. I tried with a 10k and got profits around 7k within a week, I also tested withdrawal of 1k and got the money to my credit card in 5 days. So as usual again, they push for me to get an VIP account, I topup 40k to expect VIP results.

I have a few major lost of more than 30k, the trader then top up using bonus stating VIP have security. It continue to go down and I feel I should not trade with this brokerage anymore.

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I wanted a withdrawal also because I need to settle my credit card bill, but they delayed and give me so many excuses. Luckily I saw some comments online before saying the account manager will deliberate empty your account so I changed the password.

Once they know I am going to withdraw, no support nor reply is given from them. This is the worst binary option brokerage I came across and if anyone thinking of going in, think twice.

The above statement is based on my experience- please see below
On 16/5/2020: I signed up with BigOption ACC #335375 which is registered a trading business registered by a company called BIG MARKETS MU LTD located in the UK/England.

On 18/5/2020: I deposited $250 US 530

On 19/5/2020: I requested the withdrawal of my funds after reading some bad reviews and practises by BigOption.

Please see the following links:

On 19/5/2020: I received an acknowledgement of my withdrawal request and was told that I required to speak to someone before the withdrawal could be authorised.
On 20/5/2020: I received a call from Jerry Gallo who talked me into placing 9 trades valued at US $250, luckily 8 trades were successful and I was in credit of approximately $229. Despite this, I requested a withdrawal of the remaining funds who stated that he required my PASSWORD in order to proceed with the withdrawal. He stated that I could only withdraw a minimum of $200 (US) and the withdrawal would take 48 hours to process.
On 22/5/2020 : 48hrs had passed and I had not received my withdrawal of $200 US . I checked the Bigoption platform and to my disbelief there was a trade placed for $200 on 20/5/2020 12.45am..aproximately 45 mins after I had spoken to Jerry. The trade was a loss and therefore wiped my account to just .25 cents

Bigoption require an authorisation form for their agents to place trades of behalf of their clients- I did not authorised this nor did I authorise for Jerry to do so.

On 23/5/2020: I requested Bigoption to investigate this matter and filed a complaint.
26/5/2020: I received an email from Bigoption indicating that they had investigated the matter and “I have done the needful, the needful will be done to compensate you”.
Despite this email on the 26/5/2020 stating that I would be compensated, I never receive the $200US from bigoption. On 3 or 4 occasions I was advised that the matter was still been investigated and on 2 different occasions stating that I will not be able to withdraw my funds I have $.25 left on my account??
It was illogical and unimaginable for me to have requested a $200 withdrawal one minute and then risk it all by placing one single trade for $200.
19/6/2020: last contact from Bigoption indicating that the matter was still been investigated.
I contacted my Visa merchant who conducted an investigation into the matter- and thankfully was credited the $200 back into my account.
I would STRONGLY advise on anybody trading or risking their money with BIGOPTION- there are many many bad reviews and stories about their practises and fraudulent staff- Specially Jerry Gallo. I once had one of their staff (Eric Martin) tell me that “Bigoption would simply pay-off the company’s should I leave reviews on the internet”
Id like to say to Eric Martin- im sure the 12 reviews I have left regarding my experience about bigoption will cost your employer more than $200!!
Im just thankful I did my research and stopped my self from giving any more money to this pathetic excuse for a company

I came to BigOption via the German Binary SCAM Robot (33% winning ratio in my statistics, at least far from break even). Beeing a noob, I took the bonus and therefore locked my money. Anyways, at least I wasn’t enough of a noob to loose it all, and having switched off the Robot, my account is slowly recovering now.

Last week, the Robot activated itself again and placed 2 Trades on my behalf.

I immediately contacted support, which was a bit of a disappointment:

Agent Tue, 09/01/15 03:44:58 pm UTC Hello SP. How may I help you?

SP 03:46:02 pm I have 2 Trades in my account that I didn’t open. I want to know if these come from the “German Binary Robot” and I want these Trades to be made undone asap!
End of day

Agent 03:46:51 pm Please give me a moment while I locate your account in our database.

Agent 03:47:55 pm
Please contact on the above to get the robot deactivated

SP 03:48:32 pm I deactivated it a year ago and changed my password!

Agent 03:48:34 pm It is a third party and we do not have any control on it

SP 03:48:41 pm Any other explanation?

Agent 03:48:44 pm I can see it is activated

SP 03:49:00 pm WTF?! Stop working with these scammers.

Agent 03:49:13 pm Please contact them for any complain

SP 03:49:25 pm Can you please block this bot from my account?

Agent 03:49:36 pm Please hold let me see what I can do

SP 03:50:04 pm They won’t be able to undo these trades. At least it looks like 1 winner, but it’s still a net loss

Agent 03:51:43 pm Note that I have just deactivate the robot for you

SP 03:52:18 pm Thank you. I just logged in and saw it deactivated. The opened trades don’t show up there
Can you confirm that they opened the trades?
How can I make sure that they never open a trade in my name again?

Agent 03:57:31 pm As it is deactivated, I can assured you that they will not be able to activate it again as long as you do not authorize

SP 03:58:32 pm Then one question remains: How did they gain access today? I didn’t even log in for months. It was deactivated!
I mean, if they did this today, why shouldn’t it happen again in the future?

Agent 03:59:26 pm Well I can assured you that as I have emailed them personally

SP 04:00:23 pm Ok great. I will send me this Chat transkript if I get any trouble in the future again. Last question: Any chance you cancel these 2 trades?

Agent 04:01:10 pm Please hold on.

SP 04:08:25 pm Hi! The German Binary Scambot activated itself today (I haven’T logged in with them for like 6 months!) and placed 2 Trades in my acount (end of day). I hate letting these run because I’m not a Gambler and I don’t understand the logic behind these trades – in short: I wouldn’Ät have taken them. Any chance you cancel these?

Agent 04:09:40 pm Kindly note that the trades can be sold.

SP 04:10:09 pm Sure, but this would mean taking a loss
At least I guess. One is in the money and one almost at the money

Agent 04:11:20 pm You can wait that it expires.

SP 04:12:38 pm Without understanding the trade setup, 25% chance to loose 50$, 50% to loose 5$ and 25% to win 40$
I would prefer to undo this. If you can’t or aren’t allowed, it’s okay. I just would like in wrinting, that German Binary Robot will never be able to place a trade on my behalf
Ok. I was able to close it with an acceptable loss. Can you confirm that German Binary Robot is closed out from my account forever?

Agent 04:17:07 pm Please hold on.
Kindly note that it has been deactivated.
It will not be placing trades on your behalf.

#End of the chat

So I’d rate the BigOption Support a very generous 3 Stars out 5 for their support, but then there is still this scambot.

If I was the broker (assuming a serious one!), I would have stopped making business with these Scammers immerdiately, blocking all access to my clients accounts, but the German Binary Robot is still around!

More than that, I would bet my account on a CALL on the “BigOption and German Binary Robot” is run by the same people.

This is my Email conversation with the German Binary Robot support:

Some days ago, your Bot must have reactivated itself and placed trades in my account. I demand, that you completely delete my account. For comparison: My BigOption account number is ####

Please kindly contact the broker directly regarding this matter

I already did, however I can still login to my German Binary Robot account. I request you to delete this account as a confirmation that no trades will be placed in the future. If you ask me to contact the Broker to delete an account that is held by German Binary Robot, I must assume that BigOption and German Binary Robot are the same.

So if you are BigOption, better delete this access asap, or I will forward this to

Thank you and have a nice day!

So think about it: The Broker tells me, that I must complain with the Scammers. The Scammers tell me, that only the broker can delete my account with them.

Complaining about the Company BIG OPTION
Hi Guys,
I have invested with Big Options, they had this thing called Binary Breaker Auto trading which I dint even know was related to this company, I wanted to find out if the software called Binary Reaper really works, than after I put $250 I saw that my account was getting too many loses, so I stopped the Auto trader, than a broker from Big Options called me (Kevin White) saying that he can trade for me and wanted me to put as much money as I can so which he said to me to put $15-$30k once he heard my credit limit.
I said I will not do that, because I said I cannot trust him as yet, and that he needs to show me proof and proof himself to me first. After long talks almost for 2 weeks, eventually he agreed, than I only put $1000 than he started to trade and made a very small amount of money $200 est. but because the trades where long trades like 2-4 weeks apart, he kept calling me asking me for more money, and he kept saying that with such little money he cannot do anything, he said that there is a non -farm payroll news coming up, that I should not miss this blabla..he said that he will double my account in that news. So after sending me winning trades of other trades he did apparently, which I didn’t believe but said. I am going to give you a go and put only $4000 extra. The first day I put the money he gambled and lost 6 trades out of 6 trades $2650 out of the $5000 USD. Earlier before he started to trade, he said he will make low risk trades. I also mentioned that he should not trade more than 10% of the total account! But he dint listen he just did his own thing without consulting me by breaking our agreement.
I said to him to recover the $2650 and was complaining that he dint do what I said. He apologised saying that the hedging dint go well etc. I was very angry.
Than he said the company agreed to give me the $2650 back as a bonus, which means he has to make $53,000 in order for me to withdraw the money, now I am totally stuck, I had to make a decision to either just to withdraw my $2350 USD or go by what Mr. Kevin White says. He promised me that he will be able to achieve the 53k within 6 months. He said he is very certain about it. It’s like he deliberately made sure I lose the money so that I can be stuck with these guys! How can a Broker lose 6 trades out of 6 trades and lose $2650 in one day. I would have had much better chance by myself trading pushing buttons. How can a Company hire such a person who does not know what his doing.
So now, I said that he dint comply with the customer policy which was to stay within my guidelines, which was to invest only 10% of the account which he did it again and again afterwards he kept losing trades the account was as low as $2600 est waiting for expiry and the account now is at $4628.29 after winning and losing, but this took like 3 months or so. He was going to make the $53k in 6 months, but he kept losing.
I complaint to the company but can’t get true to the manager. it’s like they keep avoiding me. The Broker Kevin White is blaming me that it was my fault that I lost, because I stopped him from losing more of my borrowed money that I am paying interest on.
I asked that I want my full refund and my whole account to be restored to full which is $5000, but no answer, they keep referring me back to Kevin White and he is playing games with me. So I send a request to withdraw at least the $4628.29 that is left no responds at all. I can see that they cancelled my request to withdraw my account. They did not send me an email that it was cancelled nothing in writing. They most likely called, and dint even leave a message saying that it was cancelled. Kevin is making excuses saying that he tried to call and that I am not answering, I told him earlier to communicate everything in writing via Skype. He is being careful what he writes on Skype or emails.
Now I am stuck, cant withdraw my money and this Broker Kevin White is no allowed to touch my account anymore I cancelled the agreement for him to trade for me. I don’t know what to do now.?
I really need your HELP PLEASE to investigate and to see what we could do to get my money back?, as I have no clue how to handle this, DO NOT TRUST KEVIN WHITE FROM BIG OPTIONS. Or don’t trust the company all together. They are liars, thief’s and I believe they are working together as a team, they are destroying lives out there.
There is only $4628.29 USD left….which I want back.
This is my case against the Broker Kevin White and Big Option:
1- He went against my will & Policy according to the agreement which states this in the agreement.
2- He invested over 10% which was our agreement before he invested.
3- How can a company employ a person who does not know how to trade? 6 out of 6 trades? Come on.
4- Why can’t I speak to the manager or any resolution officer??
5- I am not satisfied with the performance or behaviour of Kevin White, accusing me of being mentally il!

Kind Regards

I made 2 withdrawals for my mom’s hospital bill on last Monday 27 July 2020. My Expert Trader (Kevin White) from BigOption told me that he did some reserved trades with investment bank last week which could not be cancelled. It sounds like auto trade for 2 weeks long term. He said he reserved trades for Canadian and Oil. I negotiated him to withdraw $5,000 and it was success but I need to cancel another withdraw in order to cancel reserved trades he made. I think it is a big liar. After I cancelled my withdraw, kevin did some trades immediately on USDJPY and OIL and all trades got LOSS result for $17,500 in total just in an hour.( I changed my password and terminated expert trade contract immediately. I still have some money left in my account but only the bonus which I can’t withdraw. The only way is to win trade until it exceeds the bonus level.

I asked Support BigOption many questions but no respond. I got only email said that my case was escalated to that department or that manager and it’s gone. Please see below questions I submitted to BigOption.

Please answer these questions I have got advise from Mr. Kevin White

1. Can Expert trader reserve some trades in advance with investment bank for trader?

2. Do I need to cancel my withdraw request for cancellation reserved trades made by Expert trader?

3. Will Expert trader lose their license if their client loss money by his trade?

4. It is not allowed for client to see Expert trader’s license or any identification document.

5. Expert trader gain 15% commission of client’s profit on trade binary option and they will get it when client withdraw money.

6. Can Expert trader convince client to over investment and over trade?

I also asked them about Platinum account privilege.

BigOption’s Platinum Account is for exclusive customers who perform high trade volume (What’s the maximum) and require personalised trading advice. Along with all the benefits that you are entitled to, you will also benefit from a tailor-made account, suitable for your ever-changing needs, as in:

Exclusive Daily Market Review Email (Never got it)
Advanced Guide to Trading (Got 1 training session for short term trade from Lucy Heston)
20 Risk-Free Trades* (***please explain more***)
Up to 100% Investment Bonus
Personal Account Manager (Amy Bright but do nothing)
Platinum Trading Signals up to 2 months (worth $599) (Never got it)
Additional bonuses on every deposit (please explain more)
Daily One-on-One session with our trading expert (Kevin White has been terminated from my trading expert)
Advanced Auto Trading Robot (Never got it)

It might be lucky that I just installed CallX mobile application which I have all sound records between Kenvin and me.

You can find all record sound from this link:

You can find all email exchange from this link:

I don’t know whether who can explain how the credit card dispute process works.
What can I do now? Please advise.

BigOption address:
BIGMARKETUM Ltd. The Apex, 2 Sheriffs Orchard, Coventry, West Midlands, CV1 3PP, United Kingdom.

BigOption Reviews

20 • Average

Write a review

Write a review

Reviews 20

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Its such a terrible experience with this fraud firm as i was duped half of my retirement funds, as i was hoping for a great turnover for profits on investment .

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BigOption has a consumer rating of 1.2 stars from 10 reviews indicating that most consumers are generally dissatisfied with their purchases. BigOption also ranks 55th among Option Trading sites. The most common issues with BigOption are around returns, which are more complicated than expected by some customers.

“Avoid them”

Avoid at all cost unacceptable experience.They do not answer any call. The phone may ring for ever or they could pick and hang up immediately.The site is not secure with unauthorised transactions. No help or response from them. I had to contact WEALTHWATCHS,com to help me get back my money from them which was a success.Not based in the UK and keep lying about their location.Not regulated in the UK.

Reviews (10)

Is bigoption a scam ?

Big Option is a scam,this company is unreliable I lost a total of $1250.Warren Howard promised me that I will make good money and he will allocate a good trader to trade for me.I kept on checking the progress he assured me that everything is good I will make good returns,after a week when I checked my account there was no progress I called him someone answered the call and told me that I can’t withdraw the balance I must put more money because $ was not doing well I lost my money.I must deposit more money then I refused to do that because initially I started trading g with $250 and Warren said if I put more money I’ll make good returns,ended by adding $1000,lost all my money with these crooks,this company is fraudulent

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Binary Options Broker, BigOption, is the world’s leading and most innovative options trading platform, serving traders in global regions. Join Us Now!

Best Binary Options Brokers 2020:
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    Get a Sign-Up Bonus Now!

  • Binomo

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